Terms of service
Last updated: July 14, 2026
1. Acceptance of Terms
Welcome to Nesabel Online ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website, mobile ordering channels, and related services (collectively, the "Site"). By creating an account, placing an order as a guest, or otherwise using the Site, you agree to be bound by these Terms and our Privacy Policy and Returns, Refunds & Delivery Policy, which are incorporated by reference. If you do not agree, please do not use the Site.
2. Eligibility
The Site is intended for use by residents of the Philippines within our serviced delivery areas. You must be at least 18 years old to create an account or place an order that includes age-restricted items (alcohol and tobacco products). We may request valid government-issued identification to verify age at the point of delivery for such orders, and we reserve the right to refuse delivery of age-restricted items if identification cannot be presented or if the recipient appears to be a minor. If a minor uses the Site under the supervision of a parent or legal guardian, the parent or guardian is responsible for the account and all orders placed through it.
3. Accounts and Guest Checkout
You may register for an account or check out as a guest. If you create an account, you agree to provide accurate, current information and to keep your login credentials confidential. You are responsible for all activity under your account. We are not liable for losses arising from unauthorized use of your account unless caused by our gross negligence.
4. Nesabel Customer Card (Loyalty Program)
Registered customers may enroll in our Nesabel Customer Card loyalty program, which is subject to separate program terms (points earning, redemption, and expiry rules) made available at enrollment. We may modify, suspend, or discontinue the program at any time, subject to reasonable notice for material changes affecting accrued points.
5. Products We Sell
We sell packaged groceries, consumer goods, rice, eggs, frozen goods, alcoholic beverages, and tobacco products. We do not sell fresh meat, seafood, or fresh produce. Product descriptions, images, and availability are provided in good faith but are not guaranteed to be fully accurate or continuously available; we reserve the right to correct errors, cancel affected orders, and refund amounts paid.
6. Product Substitutions
Where an ordered item is unavailable, we may suggest a substitute item. No substitution will be processed without your prior approval. If you do not respond to a substitution request within our stated timeframe, the item will be treated as out of stock and removed from your order.
7. Orders and Pricing
All prices are quoted in Philippine Pesos and are subject to change without prior notice, except for orders already confirmed. We reserve the right to refuse or cancel any order, including for suspected fraud, pricing errors, or unavailability of stock.
8. Payment
We accept the payment methods indicated at checkout. We do not store your payment account details in our system. We accept payments via bank deposit (over-the-counter or online via digital/web), payment on delivery (cash only), and payment on pick-up from our physical stores.
9. Delivery
We currently deliver within Metro Manila, with select availability in Bulacan depending on branch coverage. Please ask our customer service from the corresponding branch to verify. Full delivery terms, fees, and timelines are set out in our Returns, Refunds & Delivery Policy.
10. Store Credit
Store credit may be issued at our discretion in special circumstances (e.g., service resolution, promotions). Store credit is non-transferable, has no cash value, and may be subject to an expiry period as communicated at the time of issuance.
11. Customer Service
Our customer service team is available from 8:00 AM to 4:00 PM, Monday to Sunday, through Facebook Messenger, Viber, SMS, and email. Contact details are listed on our Contact Us page.
12. Intellectual Property
All content on the Site — including logos, product descriptions, graphics, and software — is owned by or licensed to us and protected under Philippine intellectual property law. You may not reproduce, distribute, or create derivative works without our written consent.
13. Limitation of Liability
To the fullest extent permitted by law, Nesabel Online shall not be liable for indirect, incidental, or consequential damages arising from your use of the Site or our products, except in cases of fraud or gross negligence. Our aggregate liability for any claim shall not exceed the total amount you paid for the order giving rise to the claim.
14. Indemnification
You agree to indemnify and hold Nesabel Online harmless from claims arising from your breach of these Terms or misuse of the Site.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the proper courts of Bulacan, where our principal office is located, or the Municipality of Pateros or Taguig City, where our branches are located without prejudice to any mandatory consumer protection remedies available to you under Philippine law (including recourse to the DTI).
16. Changes to These Terms
We may update these Terms from time to time. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms. Material changes will be posted on this page with an updated "Last updated" date.
17. Contact Us
For questions about these Terms, contact us at nesabelopreator@gmail.com, +63917 187 7849, or via Facebook Messenger/Viber at Nesabel Pateros On Demand.